Privacy Policy

THE FRM STUDIO

Last updated: August 2026

ABOUT THIS PRIVACY POLICY

THE FRM STUDIO LTD (“The FRM Studio”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
•   visit or use thefrmstudio.com (the “Website”);
•   purchase products from us;
•   contact us;
•   submit information through our Website;
•   provide information in connection with a personalised or custom order; or
•   otherwise interact with us.
This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.
We are the data controller responsible for the personal data we process in connection with our Website, products and services.

WHO WE ARE

THE FRM STUDIO LTD
Company Number: 16056615
Country of Incorporation: England and Wales
Email: thefrmstudio@gmail.com
Website: thefrmstudio.com
For privacy enquiries or to exercise your data protection rights, please contact us using the email address above.

PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following types of personal data.
Information you provide when placing an order
This may include:
•   Your name;
•   Billing address;
•   Delivery address;
•   Email address;
•   Telephone number where provided or required;
•   Order details;
•   Product and purchase information;
•   Personalised information such as names, ages, dates, wording, colours, sizes and other design requirements; and
•   Information contained in communications with us.
Payment information
Payments made through our Website are processed using Wix Payments, where available.
Payment information is processed through Wix and its payment infrastructure. We may receive information such as payment status, transaction details and other information necessary to identify and administer your order.
We do not intend to store your full payment card details ourselves.
Payment information may be processed by Wix and relevant payment service providers in accordance with their own privacy and security policies.
Information you provide when contacting us
If you contact us by email, contact form or another communication method, we may collect:
•   Your name;
•   Email address;
•   Telephone number, if provided;
•   The contents of your communication; and
•   Any attachments or other information you choose to provide.
Information relating to personalised and custom orders
If you provide names, messages, images, logos, artwork or other material for a personalised or customised product, we may process that information for the purpose of creating and fulfilling your order.
You are responsible for ensuring that you have the necessary rights or permissions to provide any personal information, images, artwork or other third-party material that you submit to us.
Please do not provide sensitive or special category personal data unless it is genuinely necessary for your order.
Information collected automatically
When you visit our Website, certain technical information may be collected automatically.
This may include:
•   IP address;
•   Browser type and version;
•   Device type;
•   Operating system;
•   Approximate location derived from technical information;
•   Pages visited;
•   Referring website;
•   Date and time of visits;
•   Website interactions; and
•   Information about how you use and navigate the Website.
Some of this information may constitute personal data.
Google Analytics may collect information about how visitors use our Website where you have consented to analytics cookies.
Further information about cookies and similar technologies is provided in our Cookie Policy.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect personal data:
•   Directly from you when you place an order;
•   When you complete a form or contact us;
•   When you submit information for a personalised order;
•   When you communicate with us;
•   When you browse or interact with our Website;
•   Through cookies and similar technologies where permitted; and
•   Through our service providers where this is necessary to provide our products or services.

HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes.
Processing and fulfilling orders
We use your information to:
•   Process and administer your order;
•   Create personalised or customised products;
•   Process and administer payments;
•   Arrange delivery;
•   Provide order confirmations and updates;
•   Communicate with you about your order; and
•   Provide customer support.
Customer service
We may use your information to:
•   Respond to enquiries;
•   Deal with complaints;
•   Investigate damaged, faulty or incorrectly supplied products;
•   Process returns and refunds; and
•   Maintain records of our communications with you.
Operating and improving our Website
We may use technical and Website information to:
•   Operate and maintain the Website;
•   Keep the Website secure;
•   Identify technical problems;
•   Understand Website usage;
•   Improve Website functionality and performance; and
•   Analyse Website traffic through Google Analytics where you have provided the required consent.
Legal and regulatory purposes
We may process personal data where necessary to:
•   Comply with legal or regulatory obligations;
•   Establish, exercise or defend legal claims;
•   Prevent fraud or other unlawful activity;
•   Protect our rights, property and systems; and
•   Comply with lawful requests from competent authorities.

OUR LAWFUL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process personal data where this is necessary to enter into or perform our contract with you, including processing and fulfilling your order.
Legal obligation
We may process personal data where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
Examples may include:
•   Administering and improving our business;
•   Maintaining Website and information security;
•   Preventing fraud and misuse;
•   Keeping appropriate business records;
•   Dealing with enquiries and complaints; and
•   Establishing or defending legal claims.
Consent
We may rely on your consent where applicable, including for Google Analytics and other non-essential cookies or similar technologies.
Where we rely on consent, you have the right to withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

PERSONALISED INFORMATION AND CUSTOMER-SUBMITTED CONTENT

When you provide personalised information for an order, we use that information only as reasonably necessary to process, manufacture and fulfil the relevant order and provide customer service.
If you provide information relating to another person, you should ensure that you have a lawful basis or appropriate permission to provide that information to us.
If you submit photographs, artwork, logos or other content, you confirm that you have the necessary rights or permissions to provide that content and for us to use it for the purpose of fulfilling your order.
We do not intentionally seek to collect special category personal data through our Website.

WHO WE SHARE PERSONAL DATA WITH

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
Wix
Our Website is operated using Wix.
Wix provides the technology, hosting, ecommerce and Website infrastructure that enables us to operate our Website and provide our services.
Wix may process personal data on our behalf in connection with providing these services.
Payment processing
Payments made through our Website are processed using Wix Payments, where available.
Wix and relevant payment service providers may process information necessary to authenticate, authorise and process payments and prevent fraud.
Delivery providers
We may provide your name, delivery address and other necessary delivery information to postal or courier providers so that your order can be delivered.
Google Analytics
We use Google Analytics to understand how visitors use our Website and to help us improve its performance and functionality.
Google Analytics is only used where the visitor has provided the required consent to analytics cookies.
Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.
Professional advisers and service providers
Where necessary, we may share personal data with professional advisers and service providers who assist us in operating our business, including IT, accounting, legal, insurance and other business service providers.
Authorities and legal purposes
We may disclose personal data where required by law, regulation, court order or lawful request, or where reasonably necessary to protect our rights, property, customers or other persons.
We do not sell your personal data.

INTERNATIONAL TRANSFERS

Some of our service providers, including Wix and Google, may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, this may include relying on an adequacy decision, appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.

HOW LONG WE KEEP YOUR PERSONAL DATA

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, contractual and regulatory requirements.
Different information may therefore be retained for different periods.
For example:
•   Order and transaction records: retained for as long as reasonably necessary to administer the transaction and comply with applicable accounting, tax and legal obligations.
•   Customer service correspondence: retained for as long as reasonably necessary to deal with the enquiry, complaint, return, refund or potential dispute.
•   Personalised order information: retained for as long as reasonably necessary for order fulfilment, customer service, record-keeping and applicable legal obligations.
•   Cookie and analytics information: retained in accordance with the relevant cookie or service provider’s retention periods.
We periodically review the personal data we hold and securely delete or anonymise information that is no longer required.

HOW WE PROTECT YOUR PERSONAL DATA

We take reasonable technical and organisational measures designed to protect personal data against:
•   Unauthorised access;
•   Accidental loss;
•   Misuse;
•   Alteration;
•   Disclosure; and
•   Destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the right to:
•   Request access to personal data we hold about you;
•   Request correction of inaccurate or incomplete personal data;
•   Request deletion of your personal data;
•   Request restriction of processing;
•   Object to certain processing, including processing based on legitimate interests;
•   Request portability of personal data in certain circumstances;
•   Withdraw consent where we rely on consent; and
•   Object to direct marketing.
These rights are subject to certain legal conditions and exemptions, so they may not apply in every circumstance.

HOW TO EXERCISE YOUR RIGHTS

To exercise your data protection rights, please contact:
THE FRM STUDIO LTD
Email: thefrmstudio@gmail.com
Please provide enough information for us to identify you and understand your request.
We may need to request additional information to verify your identity before responding.
We will respond to valid requests within the period required by applicable data protection law.

DIRECT MARKETING

If we send you promotional or marketing communications, we will do so only where permitted by applicable law.
Where consent is required, we will obtain your consent before sending electronic direct marketing.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.
Unsubscribing from marketing does not affect service communications relating to an order, transaction or other matter that we need to communicate to you.

CHILDREN’S PRIVACY

Our Website and products are intended for general use and are not specifically directed at children.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided us with personal data without appropriate permission, please contact us so that we can consider the appropriate action.

THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
If you follow a third-party link, you should review that provider’s privacy policy before providing personal data.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on our Website.
Some cookies are necessary for the Website to operate and provide essential functionality. Other cookies, including Google Analytics cookies, are optional and require your consent where required by applicable law.
Google Analytics helps us understand how visitors use our Website, including information such as pages visited, interactions, approximate location, device and browser information and general Website usage.
Google Analytics will not be activated for optional analytics purposes until you have provided the required consent through our cookie consent mechanism.
For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:
•   Changes to our business;
•   Changes to our Website;
•   Changes to the services we use;
•   Changes to applicable laws or regulatory guidance; or
•   Changes to how we process personal data.
The latest version will be published on our Website with the relevant “Last updated” date.
We recommend checking this page periodically.

COMPLAINTS

If you have concerns about how we have handled your personal data, please contact us first at:
thefrmstudio@gmail.com
We will consider your concerns and aim to respond as promptly as reasonably practicable.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Further information about making a complaint is available from the ICO.

CONTACT US

If you have any questions about this Privacy Policy or how we use your personal data, please contact:
THE FRM STUDIO LTD
Company Number: 16056615
Email: thefrmstudio@gmail.com
Website: thefrmstudio.com
Last updated: August 2026